Front Gates Supervisor (Seasonal Part-Time)

CIRCUIT OF THE AMERICAS LLC•Austin, TX

2d•Onsite

About The Position

Front Gates Supervisor(Seasonal Part-Time) Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. Opening in 2026, COTA’s amusement park, COTALAND, is on over 30-acres featuring two first of their kind Roller Coasters and 30 rides. Job Description: The Front Gates Supervisor plays a key leadership role in front gate operations during concerts and events at COTA + Germania Insurance Amphitheater. This seasonal, part-time position oversees gate staff, maintains efficient guest entry, and ensures all front-of-house entry procedures are executed safely, accurately, and professionally. The Front Gates Supervisor serves as the primary support for scanning teams, security operations, ADA access, and overall guest flow at the venue's entry points. Supervisors must be available to work at least 75% of scheduled events throughout the season.

Requirements

Part-time, seasonal position (must be available to work at least 75% of events)
3+ years of experience in event operations, venue management, guest services, or similar fields preferred
Prior leadership or supervisory experience strongly preferred
Excellent communication and decision-making skills
Available evenings, weekends, and holidays throughout the event season Must be over 18 years of age
Ability to lift and/or move up to 25 pounds
Ability to stand and walk for extended periods, often the entire shift
Must be comfortable working outdoors in extreme Texas weather — including intense heat, humidity, and direct sun exposure for long durations
Noise levels may range from moderate to loud during events
Leadership & Team Management: Able to direct small teams, give clear instruction, and support staff at all experience levels
Communication: Communicates effectively with guests, peers, and leadership; able to relay real-time updates clearly and professionally
Guest-Centered Mindset: Prioritizes exceptional service and maintains an approachable, solution-focused attitude
Sound Judgment: Makes timely, informed decisions and handles unexpected situations with confidence
Adaptability: Comfortable adjusting to changing event needs, guest volume, and operational demands
Problem-Solving: Able to troubleshoot equipment, crowd flow issues, or ticketing concems quickly
Collaboration: Works well across FOH, Security, Box Office, and other operational teams
Reliability: Dependable, punctual, and able to manage responsibilities with minimal supervision
Proactive Awareness: Identifies potential issues early and takes initiative to address them before they escalate

Responsibilities

Oversee ticket scanning, credential checks, security checks, and wristbanding operations at assigned gates
Coordinate staff assignments, rotations, breaks, and general support throughout the event
Troubleshoot scanning issues, ticket discrepancies, and credential concerns
Ensure gates open and close on schedule while maintaining safe and efficient guest flow
Greet and support guests with questions, directions, and ADA accommodations
Monitor crowd movement and ensure gate areas and walkways remain clear and orderly
Communicate operational updates with FOH Management, Security, and Box Office Ensure all scanners, radios, counters, wristbands, and signage are accounted for and functioning
Report safety issues, security concerns, or guest incidents to FOH Manager and Command Center
Remain at assigned gate unless on a scheduled break or reassigned by management
Maintain a professional, calm, and guest-focused demeanor in a fast-paced environment
Follow all venue policies, procedures, and emergency protocols