About the position
Joining the Typhoon Texas Front Gate team as a supervisor is the ultimate summer season pass! What better than gaining real-world work experience, developing skills applicable in the workforce, and making new friends along the way? As a Front Gate Supervisor, it will be your job to lead and teach a large number of individuals to help them gain and develop new skills while challenging yourself in order to assist the thousands of guests that work through our gates every day. Our Front Gate Supervisors work hard to give guidance to their team and are constantly trying to find new ways to improve the guest experience while keeping Typhoon Texas Safe, Clean, and Fun!
Responsibilities
- Schedules leads and adjusts schedules as needed.
- Handles tense/escalated guests concerns in order to de-intensify the situation and allow the guest to express their concerns.
- Responds to Guest questions and/or concerns in a quick and efficient manner.
- Attends morning meeting every day when needed and relays important information to park Supervisors, Managers, and Directors regarding the daily operation of Front Gate.
- Works with leads in order to ensure all Front Gate positions are covered during morning huddle and at shift change.
- Monitors guest entry in the morning and guest departure at night to ensure a safe and swift entry and departure.
- Reports suspicious activity to Security Manager and appropriate personnel.
- Assists team members in all positions as needed during rush times.
- Oversees Front Gate operations and uses the information gathered to plan and execute operational improvements.
- Ensures that the entry gate, exit gate, entry plaza, admin, guest relations, and surroundings are cleaned and organized throughout the day.
- Verifies and approves Leadership timecards and payroll.
- Attends meetings with the Front Gate Manager, and Director of Revenue to review Front Gate operations, expenses, and customer service.
- Controls expenses by ensuring that the labor budget is being followed.
- Works with leads to ensure proper inventory of bands, season pass books, supplies, etc.
- Interviews, hires and trains Front Gate Leadership.
- Encourages sales and incentives to team members.
- Enforces Typhoon Texas policies and procedures.
- Reviews receipts, reports, and/or video cameras when there is a large variance in team member tills.
