Front End Technical Support

Milwaukee Electronics•Canby, OR

17h•Onsite

About The Position

This role supports jobs while in pre-production, focusing on the technical review of incoming quotes, procuring tooling and supporting the CSR team. Use Valor as an assistive tool. May be asked to join meetings as a Subject Matter Expert (SME) on DFM and defect reduction with emphasis on tooling.

Requirements

An associate's degree or 2 years’ experience on SMT Equipment or Machine Programming; or equivalent combination of education and experience is preferred.
Experience with MS Office required.
The ability to read technical drawings and work with customer-provided data is an essential skill in this role.
Excellent communication skills, including verbal, written and telephone
Strives for the highest levels of quality and accuracy.
Demonstrate a positive attitude of cooperation and respect
Ability to work independently as well as part of a team
Must be adaptive and supportive of change
Must be able to continuously learn and retain knowledge of new services and or processes
Ability to work with a sense of urgency in an ever-changing environment and meet deadlines
Maintain a clean and safe work area and environment.
Ability to read, speak, and understand English to enable clear communication & comprehension of documentation.
Basic math skills required to add, subtract, multiply & divide. Basic understanding of & ability to read performance graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

Perform Front End Technical Review on incoming quotes.
Collaborate with CSR team to address customer questions or issues.
Review customer provided drawings and data files to check for suitability and operating steps that influence cost.
Order Stencils, SMT carriers, and other tooling upon request and maintain tooling log.
Modify production tooling as needed.
Develop recommendations on penalization and tooling.
Clearly and concisely reporting findings and recommendations back to the CSR team.
Maintains communication with Engineering team regarding issues with upcoming jobs.
Research past jobs and provide defect reports for re-builds.
Support NPI activities as requested (BOM loads, order tooling and 3D print tooling upon request).
Provide training materials and lessons to other Front End Technical Supporters, both locally and globally.
Participate in inter-departmental meetings as a SME, focusing on DFM and defect reduction with an emphasis on tooling.
Utilize DFM assistive software such as Valor to complete Front End Technical Reviews and supplying customers with DFM reports.
Follow appropriate quality policies and procedures.
Promote Lean Manufacturing principles and continuous improvement initiatives to enhance productivity and reduce costs.
Must be a positive and dependable team member, adaptive & supportive of change. Provide input to problem solving process and possess good communication skills.
Maintain a clean and safe work area and environment.
The work performed in this job can only be done on site; therefore, attendance is an essential function of the job.
Other duties may be assigned.