Front End Team Leader

Giant Eagle, Inc.-posted 3 months ago

Full-time • Entry Level

5,001-10,000 employees

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Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both departments at all times. Be a Leader by representing the organization in a professional manner. Promote and develop individuals with mutual respect, inclusion, diversity and dignity. Coach Team Members on a regular basis with timely feedback — identify opportunities for development and coach for success.

Interview, select and train Team Members
Direct the work of Team Members
Appraise Team Members’ productivity and efficiency for the purpose of recommending promotions or other changes in status
Handle Team Member issues including, but not limited to complaints
Discipline Team Members
Plan the work
Distribute or assign the work among Team Members
Provide for the safety and security of Team Members or the store
Manage the budget for your department or location
Manage inventory for your department or location
Monitor or implement compliance measures
Oversee the entire operation of the Front End
Responsible for service levels at the registers, SCO's and service desk
Maintain conditions in the parking lot, lobby and front end of the store
Direct the customer flow to ensure service requirements are met
Manage inventories of front end racks: gum, candy, GM panels, coolers, newspapers, magazines, cigarettes, and supplies to meet customers' needs and maximize profits
Audit cash controls according to established procedures to identify and prevent cash losses
Maintain accurate department records to ensure documentation of activities is available
Ensure all government regulations are followed: alcohol, tobacco, WIC etc.

Retail work experience or Store Leader recommendation
Food Safety certification or licensing required
High school diploma or equivalent

Retail leadership or supervisory experience
Successful performance as a Peer Trainer, in-store champion, or other similar role
Demonstrated product knowledge relevant to department
Satisfactory performance and discipline record

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