Front End Supervisor

Wilson Farm•Lexington, MA

About The Position

Wilson Farm has been in operation at its present location since 1884. Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range of delicious prepared foods from our kitchen; our beautiful flowers and plants (many grown on premises); and our courteous and helpful staff. We employ customer-driven individuals that are dedicated to enhancing our warm and inviting farm-fresh shopping experience. Hourly rate of pay begins at $22.00/hour. Wilson Farm is hiring a full-time Supervisor for our Front End Department.

Requirements

Two years retail cashier experience
Customer service experience preferably in a food service, restaurant, grocery or retail setting, Service
Desk experience is a plus
Full-time (45-50 hours/week). Schedule will be a mix of “opening” and “closing” schedules on weekdays and weekend days.
Holiday periods will require more hours and flexibility in schedule (which is greatly appreciated) to meet business needs.
Outstanding customer service skills, excellent work ethic
Enthusiastic, outgoing personality; positive attitude
Reliable/punctual - reliable transportation
Excellent communications skills – answering the phone and in person
Ability to work well in a team environment with excellent interpersonal skills.
Must be at least 18 years of age to hold this position
Standing/bending/reaching for periods of time
Must be able to frequently lift/move grocery bags into shopping carts (approx. 30+lb)

Nice To Haves

Prior supervisory experience is preferred

Responsibilities

Assist Front End Manager with all facets of managing a diverse group of cashiers and baggers (FT, PT, student workers etc.) to ensure that the Front End operates smoothly and employees have the tools and resources needed to provide incredible service to customers exiting the store.
Work with Front End Manager and other Supervisors to train cashiers in all aspects of their job – customer service skills, proper approval on voids, refunds & returns when necessary
Maintain a detailed awareness of peak business times by monitoring the flow of customers
Provide positive customer interactions in a friendly and helpful manner at all times
Oversee the staffing levels of cashiers and baggers on register lanes - open register as necessary to reduce customer wait time and relieve long lines
Ensure drawers are ready for incoming cashiers and supply change for cashiers throughout shifts
Ensure rest and meal breaks are taken by cashiers/baggers, keeping in mind those needed to keep customer flow
Communicate with cashiers and baggers (by phone, in-person) – clearly understand any changes to their work availability (sick calls, coverage, scheduling changes.)
Resolve any conflicts that may arise with cashiers, customers
General clean up, organizing of Front End/Cashier area to maintain neat appearance
Other related tasks as assigned by department Front End Manager
Additionally, this position may be providing hands-on, in-person customer service on the sales floor if needed!
END OF DAY PROCEDURES: balancing cashier drawers, counting money accurately