Front End Supervisor

Sedano's•Hialeah, FL

1d•Onsite

About The Position

The duties and responsibilities of the position are to be carried out in a manner that is consistent with the goals, values and operating principles of Sedano’s Supermarkets, and in conformity with all laws and regulations governing the company. Every employee is to follow the policies and procedures of his/her department as well as those of the company to ensure smooth operations. Every employee, regardless of job title, is responsible for ensuring a safe environment throughout the store. This includes, but is not limited to immediately securing an area when a hazardous situation occurs, promptly informing the store manager of the situation, and/or promptly taking action to remove the hazardous condition. Every employee must also maintain a friendly attitude, wear the proper uniform or dress code, keep the store stocked and organized, and provide excellent customer service on a regular basis. Los deberes y responsabilidades de la posición deben ser llevados a cabo de una manera consistente con los objetivos, los valores y los principios de funcionamiento de los supermercados de Sedano, y de conformidad con todas las leyes y regulaciones que gobiernan a la compañía. Cada empleado debe seguir las políticas y los procedimientos de su departamento, así como los de la compañía para asegurar operaciones lisas. Cada empleado, independientemente de su cargo, es responsable de asegurar un ambiente seguro en toda la tienda. Esto incluye, pero no se limita a asegurar inmediatamente un área cuando ocurre una situación peligrosa, informar inmediatamente al gerente de la tienda de la situación, y / o tomar medidas rápidamente para eliminar la condición peligrosa. Cada empleado también debe mantener una actitud amistosa, llevar el uniforme adecuado o código de vestimenta, mantener la tienda almacenada y organizada, y proporcionar un excelente servicio al cliente sobre una base regular.

Requirements

High school diploma or general education degree (GED) preferred; minimum of 18 years of age and 6 months to 1 year of related experience.
Ability to read, write and speak English and Spanish preferred
Ability to understand and follow instructions in both English and Spanish preferred
Ability and willingness to effectively present information and respond to questions in one-on-one and small group situations with directors, managers, customers and the general public
Excellent interpersonal skills
Ability to use computer to accomplish essential duties of this position
Ability to use 10-key adding machine, fax machine, printer or other office equipment
Takes responsibility for own actions
Ability to work overtime, as necessary, in order to complete assignments or reach goals
Ability to work hours and days scheduled, including holidays and weekends
Excellent mathematical skills
Ability to maintain confidentiality and discretion with a high standard of integrity and reliability
Ability to apply common sense understanding to carry out instructions in written, oral or diagram form
Ability to problem solve when given several variables in different situations
Strong organizational skills with attention to detail
Demonstrates accuracy and thoroughness

Responsibilities

Assist cashiers with checking out customers, cash/change orders, price checks
Approve overrides, errors and refunds as necessary for both the front end and cafeteria or hot foods
Ensure proper scheduling of 20+ cashiers, customer service staff and baggers
Ensure proper coverage to process the number of customers checking out
Serve as a cashier when necessary to reduce the number of customers in line
Reassign cashiers and baggers to straighten out displays and shelves of merchandise (a/k/a “facing”)
Effectively manage customer complaints and requests
Supervise the customer service counter with the processing of Money Orders, Western Union Money transfers, Check Cashing, cigarette and lottery purchases, and Bill Pay transactions such as FPL, AT&T, etc.
Assist with the inventory count of cigarettes, lottery tickets and cashier’s checks
Extract sales reports as necessary from the company computer
Keep the front of the store clean, organized, and free from safety hazards
Ensure all safety measures are taken to protect customers and employees
Assist management with the interviewing and selection of top quality employees as openings occur
Train new front end employees on proper procedures and company policies
Provide management with input on performance of customer service staff, cashiers and baggers
Attend, plan and/or participate in meetings with management and staff
Maintain and ensure confidentiality of proprietary company information and sensitive employee records
Punctuality and good attendance in compliance with company policies; ensures work responsibilities are covered during foreseeable absences
Serve as bagger when necessary
Order supplies for front end
Order employee uniforms
Print labels for name tags; distribute name tags
Add or change paper in registers, printer, adding machine or other office equipment
Report any equipment malfunctions and/or call for repair
Performs other work-related duties as required to accomplish the objectives of the position