Front End Supervisor
About The Position
With general supervision, the Front-End Supervisor directly supervises cashiers and their day to day activities. Front End supervisors are a cashier’s main point of contact within the department. Responsible to ensure cashiers arrive on time, receive rest and meal breaks when they are due, and are relieved at the end of their shift Responsible for a register override card and provide them to cashiers when, and if, they are needed. Provide technical assistance when there is a problem with the register Provide feedback to department manager/assistant manager for cashier 90 day Chats and yearly Performance appraisals Deliver verbal and first written warnings, with managers approval Front End supervisors are responsible for one or more of the following departmental tasks: WOW game Attendance monitoring Overcharges Left behinds Scanning speed Cashier training Produce testing (rotated among supervisors) Open keys Cash control Facilitating cashier communication meeting Update cashiers corner Monitoring self-check out Managing the lines Ensuring maintenance of clean and organized workspace Managing downtime Carts (varies by location) Front End Supervisors provide assistance, when needed, in all areas of the department. Ringing a cash register Customer service Catering orders Covering breaks Directing traffic Other duties, as assigned
Requirements
- 1 to 3 years cashier experience, with excellent cash control
- Great communication skills, both written and oral
- Great customer service skills
- Good computer skills, with basic knowledge of Microsoft Excel, Word, Outlook and HRIS system
- The ability to delegate task and give clear directions
- The ability to multi-task
Nice To Haves
- Lead by example
- Great work ethic
- Good interpersonal skills
- Problem solver
- Honest
- Flexible
- Firm, but fair
Responsibilities
- Supervises cashiers and their day to day activities
- Ensure cashiers arrive on time, receive rest and meal breaks when they are due, and are relieved at the end of their shift
- Responsible for a register override card and provide them to cashiers when, and if, they are needed
- Provide technical assistance when there is a problem with the register
- Provide feedback to department manager/assistant manager for cashier 90 day Chats and yearly Performance appraisals
- Deliver verbal and first written warnings, with managers approval
- WOW game
- Attendance monitoring
- Overcharges
- Left behinds
- Scanning speed
- Cashier training
- Produce testing (rotated among supervisors)
- Open keys
- Cash control
- Facilitating cashier communication meeting
- Update cashiers corner
- Monitoring self-check out
- Managing the lines
- Ensuring maintenance of clean and organized workspace
- Managing downtime
- Carts (varies by location)
- Ringing a cash register
- Customer service
- Catering orders
- Covering breaks
- Directing traffic
- Other duties, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
