Front End Supervisor

Restaurant Depot • Charlotte, NC

385d • $30,680 - $31,699

About The Position

The Front End Supervisor at Jetro / Restaurant Depot is responsible for overseeing the front-end operations, including supervising cashiers and ensuring excellent customer service. This role involves training staff, managing schedules, and resolving customer complaints while maintaining compliance with sales and security policies.

Requirements

• Bachelor's Degree, OR High School Diploma or GED with at least 4 years experience in customer service or related field, OR any appropriate combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.
• Computer literacy.

Responsibilities

• Supervises, trains, and evaluates cashiers, front-end loaders, checkers, and U-boat retrieval.
• Ensures friendly, efficient, and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plans and prepares work schedules to include lunch and vacation.
• Performs cashier check-outs and operates the register when needed.
• Performs supervisor functions of voids and returns, price adjustments, IOUs vs. invoicing, and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED