Front End Supervisor Full TIme
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About The Position
Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.
