Front End- Service Supervisor

Albertsons • Billings, MT

8d

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Requirements

• Strong customer service and interpersonal skills
• Clear and effective verbal communication
• Ability to lead by example and motivate a team
• Calm, professional demeanor in fast‑paced or stressful situations
• Problem-solving mindset with a focus on solutions
• Reliability, integrity, and accountability
• Team supervision and coordination
• Customer service excellence
• Cash handling and accountability
• Conflict resolution and decision-making
• Time management and task prioritization
• Compliance with company policies and procedures
• Front-end retail operations and customer service processes
• Cash handling, basic bookkeeping, and loss prevention practices
• Use of point-of-sale (POS) systems and front-end technology
• Safety, sanitation, and security procedures
• Basic math, weights, and measures
• Retail product variety and perishability
• Ability to stand or walk for extended periods
• Ability to lift and carry up to approximately 50–55 lbs
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Ability to operate and troubleshoot POS systems, scanners, scales, printers, and registers
• Ability to supervise employees and make sound judgments
• Ability to work in a fast‑paced, high‑stress environment
• Must maintain a constant focus on safety for customers and employees
• Must comply with all company policies, procedures, and ethical standards
• Position requires flexibility and the ability to adapt to changing business needs
• Exposure to typical retail store hazards and equipment

Responsibilities

• Ensure customers receive fast, friendly, and accurate checkout service while promoting a “customer first” experience
• Supervise, schedule, and direct Front End Clerks, Courtesy Clerks, and Customer Service Clerks
• Resolve customer concerns and complaints professionally and in accordance with company guidelines
• Oversee front-end operations, including customer traffic flow, service levels, cleanliness, safety, and overall appearance
• Serve as an on-duty supervisor, including functioning as an overflow cashier when needed
• Manage cash controls, including cash register tills, safe transactions, loans, pickups, refunds, and approvals
• Monitor inventory levels and ensure timely replenishment of front-end supplies and merchandise
• Enforce company standards related to safety, security, dress code, and grooming
• Respond to operational issues, system errors, emergencies, and safety concerns
• Perform store walks, delegate tasks, and follow up to ensure completion

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed