Front End Manager

Natural Grocers•Durango, CO

9d•$20

About The Position

The Job in a nutshell: The Front End Manager is responsible for the successful operation and profitability of front-end operations, with a focus on world class customer service. This position will be responsible for the success of their own department through direction and supervision of all department functions; including coordinating displays, training and developing cashiers, directing and monitoring all department staff. This position will also be required to fulfill the duties of the Manager on Duty (MOD) at your store. Applications are accepted by the date below, which may be updated if the hiring timeline is extended. 01/26/2026

Requirements

Ability and desire to provide World Class Customer Service as a number one priority by initiating customer contact, conversations about products, events and services, and following through
High school diploma or GED preferred
1-2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
1-2 years of experience in front-end supervision
1-2 years of experience supervising others, preferred
Demonstrated leadership skills and the ability to train and develop others
Ability to manage changing priorities and to stay focused with the task at hand with a sense of urgency in the completion of tasks
Highly organized with great attention to detail
Ability to take direction and follow through
Must be cashier trained and able to count currency
Proficient in MS Word, Excel and Outlook
Full schedule availability

Responsibilities

Overseeing the Front End department, running a register and training new cashiers
Handling overrides at the front end and getting cash drawers for cashiers
Directing other cashiers to tasks when not busy at the register
Providing World Class Customer Service and training others to do so
Creating a positive lasting impression on customers by improving front end sets.
Ensuring the Daily Sales Report (DSR) is completed per company standards.
Monitoring customer wait time and training Crew to request additional cashier help as needed.
Drive an increase in the average sale.
Analyzing and improving customer service from a full store view.
Managing the special order process.
Train and direct Crew to achieve operational excellence at the Front End.
Partner with fellow store leaders to successfully drive execution of store objectives and be a champion in supporting an ever-changing environment.
Assign staff duties as needed to support the needs of the store.
Lead by example, adhering to company policies, procedures and standards.
Train new good4U Customer Care on company policies, procedures and standards.
Drive World Class Customer Service by increasing good4U Customer Care product knowledge.
Be professional at all times and provide appropriate leadership for the staff and the store.
All department managers are expected to serve as Manager on Duty (MOD) and work with other department managers to cross-train staff to accomplish all tasks necessary for successful store operation.
Take initiative and demonstrate how to be a team player.
There may even be times where this position will be required to perform a little scrubbing, dusting and shining as needed!
Able to work weekends, holidays, attend store meetings and work a flexible work schedule – five 8 hour shifts per week.
Take time to continually increase your product knowledge through store resources.
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance
Paid Parental Leave
Paid Medical Leave (through company paid short-term disability insurance)
Company Paid Short-Term Disability Insurance
Company Paid Life Insurance
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match