Front End Manager ELR

Heritage Grocers Group • Cockrell Hill, TX

3d

About The Position

The Front-End Manager's role is to assist and support the Administration Department -- by ensuring that high standards of customer satisfaction are maintained by the Front-End personnel and assists the department as needed. Responsible for the overall operation of a store's front end, including parking lot, entrance, vendor areas, check-out, booth. Supervising the Front-End Staff (cashiers, sackers, go-backs, and maintenance). Responsible for store operation when store manager and assistant manager are not there.

Requirements

• High School Diploma or GED Equivalent
• 3+ years' experience in a progressive operations role; Customer Service experience desirable;
• Bilingual English/Spanish
• Collaboration skills
• Organizational skills
• Ability to multi-task
• Cash handling experience
• People oriented

Responsibilities

• Customer Satisfaction.
• Refunds / Voids Process.
• Pick-up Process.
• End of the Day Cashier Reports.
• Answer Incoming Calls.
• Run and Submit Daily Reports.
• Rain Checks Process.
• Item Refund Policy.
• Managing Customer Flow.
• Supporting Cashiers.
• General Skills / Procedures.
• F/E Opening, Crunch, Closing Efficiencies.
• Handling Coupons.
• LP Dept Codes / Policies.
• Overseeing Cashiers Shortages.
• New Cashiers Properly Trained; Cashiers Training Paperwork is completed.
• Responsible for performing assistant manager job duties in his/her absence.
• Responsible for controlling payroll of store.
• Writing schedule for cashiers, sacker, maintenance, baskets, and go-backs.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees