Front End - Front End Manag FT

Forman Mills•Speedway, IN

22d

About The Position

As one of America's fastest-growing regional retail companies, Forman Mills is constantly seeking the best and brightest talents to drive the continued growth of the company. If you have a passion for excellence, an unwavering focus on delivering value for the customer, and a drive to be the best, Forman Mills can be your springboard to incredible career growth. Front End Manager Position Summary: The Front End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for all aspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, Cash Office Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible for Scheduling the front end to the needs of the business without overspending the budgeted payroll hours, line control efficiencies to ensure a fast and friendly check out experience for our customers and all filling and maintenance areas of the front end. The FEM also has complete responsibility to ensure Cash Management accountability thru out all team members that are scheduled to work the front end. All reports are reviewed daily in detail and any issues are immediately brought to the attention of the Store Manager and Loss Prevention. The FEM is also accountable for ensuring all company policies and procedures are followed, understood and executed by all team members, improving the front end efficiencies by hiring High Energy team members with the right skill set and attitude, handling all customer issues to ensure our customers have the best shopping experience.

Requirements

Ability to work varied hours/days, including nights, weekends and holidays to meet the needs of the business.
Ability to communicate effectively as it relates to speaking with customers and team members all Forman Mills written policy and procedures, training materials, directives and any other materials Forman Mills produces.
Ability to perform basic math functions in order to operate the register, make change and conduct inventory.
May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequate fitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing and repetitive lifting with or without reasonable accommodation.
Must be 18 years or older
Education: High School Diploma or Equivalent
Experience: Minimum of 1-2 years of experience managing a front end team in a high volume fast paced retail environment
High Energy, Hands on Leader
Excellent People Skills
Computer Skill required

Responsibilities

Partners with the admin and store manager in hiring “A” team members to work at the front end
Working with the store manager to Schedule to the needs of the business without overspending to the budget
Completely responsible for a “Fast and Friendly” check out experience, no more than 3 people in a line
Maintains constant visibility in the front end and monitors all cashiers performance
Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager and Loss Prevention
Performs random cashier audits up to twice per day
Evaluates, counsels and disciplines personnel based on performance in partnership with the Store Manager
Conducts morning “JUICE” meetings reviewing: Sales results, importance of line control and a fast and friendly checkout experience, cash management responsibilities and any other issue pertaining to the front end
Ensures flawless execution of all Company Initiatives to include: “A” Teams Line Control Fast and Friendly Checkout High Energy team members Cash Management Any other company initiatives
Ensure outstanding customer service by verifying all team members greet, assist and thank customers in a positive approachable manner. Present a positive image towards all team members, customers and the community
Communicates policies, procedures, advertising and all pertinent information to the staff.
Audits operational controls to ensure all policies are adhered to
Ensure proper dress code and name tag standards are maintained by all team members
Elevate all repair and maintenance issues of the front end equipment immediately to the store manager and IT support