Front End Manager

Kroger • Dillon, NJ

1d

About The Position

Responsibilities Model exceptional customer service and engagement behaviors. Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them. Spend at least 90% of time on customer approach side of the check lanes Be an approachable, visible source of assistance to both customers and associates. Maintain self-checkout and total front end queuing standards. Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices. Ensure till audits are being performed. Supervise basket retrieval process. Maintain break schedules for front end associates. Make sure carry-outs are offered to customers. Supervise cleanliness and safety conditions for front end and restrooms. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports Must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Previous comparable experience
• None

Responsibilities

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
• Spend at least 90% of time on customer approach side of the check lanes
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed