Front End Manager

Five Below-posted about 1 year ago
Full-time • Mid Level
Fairhope, AL
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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The Front End Manager at Five Below is responsible for leading the front-end operations of the store, ensuring exceptional customer service, and managing the team to achieve sales and service goals. This role involves training associates, overseeing merchandising, and maintaining store standards while driving key metrics such as sales and customer satisfaction. The Front End Manager also plays a crucial role in inventory management and cash handling procedures, ensuring a smooth and efficient checkout experience for customers.

  • Ensures all associates and managers are Wowing the Customer through personal contact with customers.
  • Trains the Wow Crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  • Responsible to lead their assigned store to achieve and maintain customer service score goals provided by the District Manager.
  • Responsible for leading Front-End Operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
  • Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
  • Leads the Candy Ordering Process in their assigned store; is responsible for maintaining the appropriate level of inventory to ensure candy is in stock.
  • Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
  • Responsible for performing store manager duties in their absence.
  • Partners with the assistant store manager to recruit, train, coach, develop and supervise all associates.
  • Assists in scheduling to ensure the store staffing levels meet or exceed expectations.
  • Reviews all corporate communications and reacts accordingly.
  • Partners with supervisors or corporate office regarding store issues.
  • Drives store sales and controls expenses to include all Five Below services (ear piercing, balloons, etc.).
  • Uses financial reporting to drive business opportunities and assists with the entire payroll process to ensure the labor budget is in line with plan.
  • Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
  • Authorizes register functions including post voids, returns, and discounts.
  • Partners with the entire store leadership team in merchandising procedures and World Recovery.
  • Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures and Human Resources policies and procedures.
  • Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
  • Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
  • High School Graduate or equivalent.
  • Minimum 2 years of management experience.
  • Excellent verbal and written communication skills.
  • Ability to multi-task.
  • Creative thinking.
  • Ability to maintain composure under pressure.
  • College experience preferred.
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