Front End Manager (up to $27)

Citarella • New York, NY

84d

About The Position

Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New York City, the Hamptons, and Greenwich, Connecticut. A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene.

Requirements

• Minimum of 3 years’ experience managing a front-end/cashier department in a grocery store environment.
• Flexibility in schedule including nights, weekends, and holidays.
• Ability to perform physical requirements of the job including standing during scheduled hours, kneeling, stooping, using stairs, lifting, and pushing/pulling items of usually 20-50 pounds.
• Ability to work in a temperature-controlled environment.
• Ability to show initiative, work with limited supervision, and be self-motivated.
• Ability to hire, train, inspire, and develop a team.
• Excellent interpersonal communication and organizational skills.
• Proficient computer knowledge and skills; Microsoft Outlook, Word, Excel.

Responsibilities

• Oversee and manage all aspects of the cashier department including department profitability.
• Assist guests with urgency and lead the team to drive business/sales.
• Provide every guest with an exceptional shopping experience.
• Listen and respond to guest needs as the subject matter expert of the department.
• Protect company assets and ensure compliance with company policies and procedures.
• Maintain possession of the register key while on duty and throughout all transactions.
• Take full responsibility for all transactions requiring key holder involvement.
• Observe transactions requiring override for accuracy and proper procedure.
• Communicate issues to store management in a timely manner.
• Monitor front-end associate discrepancies and communicate to management.
• Train and supervise all front-end associates on policies and procedures.
• Establish and maintain a professional environment for customers and associates.
• Schedule to ensure proper coverage at the front end, including daily break coverage.
• Maintain a neat, clean, organized, and safe front end area.
• Handle returns and credits daily according to company procedures.
• Drive guest engagement programs to meet and exceed the Ultimate Gourmet Experience.
• Exhibit professionalism in handling guest relations and service recovery.
• Direct and supervise all front end and assigned department activities.
• Assist with interviewing and hiring of department/store associates.
• Monitor overall department performance and communicate employment status changes to management.
• Drive results through motivation, team building, and follow-up of staff members.

Benefits

• Competitive Wages
• Medical/Dental/Vision benefits
• Company sponsored life insurance benefits
• Flexible Spending Accounts
• Employee Discounts
• Paid Time Off
• 401k Retirement Savings Plan with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level