Front End Lead

Hometown Grocers, Inc.•Pulaski, WI

20h•Onsite

About The Position

The Front End Lead provides guidance to the Front End Department by working closely with all Front End associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met. This position oversees associates that create meaningful and genuine interactions with all guests through a friendly welcome and enjoyable checkout experience. The role enthusiastically leads, supports, teaches, and reinforces company culture, guest service, and performance expectations to all Front End associates.

Requirements

High School Education or equivalent combination of education and experience.
2+ years of leadership experience (manager or lead) - retail preferred.
Ability to deal tactfully and effectively with customers and all personnel.
Excellent communication and interpersonal skills including an effective negotiation style.
Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities.
Strong teamwork skills with the desire to train and educate others within the organization.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Thorough understanding of all safety requirements and company safety policies.

Responsibilities

Enthusiastically leads, supports, teaches, and reinforces company culture, guest service, and performance expectations to all Front End associates.
Collaborates with the Store Manager on maintaining adequate staffing levels; assists with interviewing and extending job offers.
Performs tasks as delegated by the Store Manager to effectively lead the Front End.
Completes check-ins, training checklists, front end department meetings, labor management and associate accountability.
Develops key associates to take the next step in the department and/or store.
Collaborates with store leadership on the writing and delivering of associate performance reviews.
Documents violations of company policies/procedures and collaborates with Human Resources and Store Manager to conduct appropriate corrective action, up to and including termination.
Conducts guest services trainings, such as cashier and bagger training.
Directly oversees Front End activity to ensure a positive guest experience and team environment.
Communicates department priorities to Front End team and delegates responsibilities.
Manages communication through emails, one to one meeting, department meetings, etc.
Ensures Front End operating procedures are known and followed.
Ensures Front End cleanliness, maintenance, and sanitation.
Develops and implements weekly/daily work plan for Front End.
Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget.
Manages Front End staff levels throughout the day to coincide with actual item and guest counts.
Weekly Accuracy- assists in the completion of, posting, follow up with Cash Office and associates including any disciplinary actions.
Responsible for the department’s timekeeping accuracy. Communicate to HR/Payroll regarding any missing time, transferred hours, and schedule issues.
Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned