Front End Lead

Stone Ridge • Stone Ridge, NY

13h

About The Position

FRONT END MANAGER Job Summary: Associate will deliver a great customer experience while providing our customers with an accurate, friendly and efficient experience, as well as, provide support to front end staff as needed. Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following: • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language. • Ability to perform basic math. • Ability to stand/walk for the duration of a scheduled shift. • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs. • Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences. • Ability to tolerate dust and cleaning agents during routine housekeeping duties. • Ability to work in varying temperatures. • Ability to interact with Customers in a friendly and helpful way. • Ability to work cooperatively with others. • Ability to work all assigned work schedules and comply with all time and attendance policies. • Ability to work a flexible schedule including nights, weekends, and holidays as needed. Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following: • Maintain a clean, neat, organized and safe work environment. • Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation. • Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations. • Greet all Customers and provide them with prompt, courteous service and assistance. • Understand operation of cash register and follow all cash handling procedures. • Answer phones and direct calls to responsible parties • Oversee and address and inquiries by front end staff • Perform various tasks assigned by store manager and office manager • Oversee and address and inquiries by front end staff • Check prices and be knowledgeable about location of items in store. • Accurately and quickly collect proper payment and provide proper change. • Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, coupons, vouchers, gift cards, etc) in accordance with Company guidelines. • Promote for sale any current charitable promotions to Customers. • Properly bag customers’ orders safely and efficiently. • Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date. • Recognize and be knowledgeable about various types of products carried in the store, including produce items. • Stand at station for duration of scheduled shift, which may exceed 8 hours per day. • Understand and adhere to Company shrink guidelines as relates to Front-End operations. • Utilize and maintain equipment as required by department; report any equipment problems immediately. • Complete all applicable department training programs. • Maintain punctual and regular attendance. • Work overtime as assigned. • Work cooperatively with others. • Ensure compliance to all front end policies and procedures for Company • Maintain optimal level of customer services and ensure optimal satisfaction and analyze all issues and provide effective resolution •Schedule work for all front end associates • All other duties as assigned by management

Requirements

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to work in varying temperatures.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Responsibilities

• Deliver a great customer experience
• Provide customers with an accurate, friendly and efficient experience
• Provide support to front end staff as needed
• Maintain a clean, neat, organized and safe work environment
• Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Front-End operation
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards, and all Local, State and Federal health and civil code regulations
• Greet all Customers and provide them with prompt, courteous service and assistance
• Understand operation of cash register and follow all cash handling procedures
• Answer phones and direct calls to responsible parties
• Oversee and address and inquiries by front end staff
• Perform various tasks assigned by store manager and office manager
• Check prices and be knowledgeable about location of items in store
• Accurately and quickly collect proper payment and provide proper change
• Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, coupons, vouchers, gift cards, etc) in accordance with Company guidelines
• Promote for sale any current charitable promotions to Customers
• Properly bag customers’ orders safely and efficiently
• Handle damaged or return-to-stock products according to Company policy, with priority attention given to refrigerated, perishable items, and sell by date
• Recognize and be knowledgeable about various types of products carried in the store, including produce items
• Stand at station for duration of scheduled shift, which may exceed 8 hours per day
• Understand and adhere to Company shrink guidelines as relates to Front-End operations
• Utilize and maintain equipment as required by department; report any equipment problems immediately
• Complete all applicable department training programs
• Maintain punctual and regular attendance
• Work overtime as assigned
• Work cooperatively with others
• Ensure compliance to all front end policies and procedures for Company
• Maintain optimal level of customer services and ensure optimal satisfaction and analyze all issues and provide effective resolution
• Schedule work for all front end associates
• All other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed