Front End Lead Full Time

BJ's Wholesale Club • Concord, NC

18h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members. The Front End Lead oversees the frontline in the absence of the Front End Manager. This role involves coaching, teaching, and developing all frontline team members to ensure excellent member service and successful execution of membership programs and initiatives. The FEL is responsible for monitoring, driving, and coaching for desired membership/member experience goals and results, ensuring all membership products are offered and Member orders/requests are processed positively, timely, and efficiently. The FEL delegates work, monitors staffing, and ensures compliance with operational standards, while providing excellent customer service to Members. The role emphasizes leadership, building high-performing teams, effective communication, and delivering results, all while maintaining a safe and positive environment for both team members and members, embracing inclusion and diversity, and committing to GOLD Member Standards and Club Standards.

Requirements

• Basic math skills required.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Loads shopping carts when necessary.
• Manages self-checkout lanes and scan and pan lanes.
• Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers.
• Issues receipts, refunds, credits, or change due to Members.
• Stays up-to-date on all merchandise promotions, advertisements, and product information.
• Discounts purchases by scanning and redeeming coupons.
• Supervises the cleanliness of the front of club member servicing areas.
• Ability to navigate within system applications.
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees