Front End Lead Full Time

BJ's Wholesale Club • Bridgeville, PA

67d • $18

About The Position

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

Requirements

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Oversees the frontline in the absence of the Front End Manager.
• Coaches, teaches and develops all frontline team members to ensure excellent member service.
• Monitors, drives and coaches for desired membership/member experience goals and results.
• Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner.
• Delegates work, monitors staffing and compliance with operational standards.
• Provides excellent customer service to our Members.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Manages self-checkout lanes and scan and pan lanes.
• Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers.
• Maintains all club policies and procedures.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers