Front End Lead Full Time

BJ's Wholesale Club

90d • $19

About The Position

The Front End Lead (FEL) oversees the frontline in the absence of the Front End Manager. This role involves coaching, teaching, and developing all frontline team members to ensure excellent member service. The FEL is responsible for monitoring, driving, and coaching for desired membership/member experience goals and results. They ensure that all membership products are offered and that member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing, and ensures compliance with operational standards while providing excellent customer service to members.

Requirements

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance.
• Performs front end responsibilities including closing through POS and handling Member escalated service issues.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts.
• Loads shopping carts when necessary.
• Manages self-checkout lanes and scan and pan lanes.
• Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers.
• Issues receipts, refunds, credits, or change due to Members.
• Stays up-to-date on all merchandise promotions, advertisements, and product information.
• Discounts purchases by scanning and redeeming coupons.
• Supervises the cleanliness of the front of club member servicing areas.
• Utilizes online task management system (MyWork) to manage workflow.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.

Benefits

• BJ’s pays weekly.
• Eligible for free BJ's Inner Circle and Supplemental membership(s).
• Generous time off programs including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees