FRONT END/LEAD CLERK

Kroger • Bellevue, NE

73d

About The Position

The position involves providing day-to-day support for all Front End department operations, policies, processes, and procedures. The role emphasizes the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The candidate must be willing to work various shifts including mornings, afternoons, evenings, or nights as required, and be available to work on weekends and holidays, particularly during peak times. The role requires a strong focus on customer service and front-end operations in a retail environment.

Requirements

• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Past work record must exhibit a high level of integrity and dependability.

Nice To Haves

• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Provide day-to-day support of all Front End department operations, policies, processes, and procedures.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Manage and oversee all key components of department operations including managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service is provided throughout the department.
• Improve various metrics such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, and pleasant shopping environment at various locations including check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers