Front End Lead Clerk - Part Time

WHOLE FOODS CO-OP•Duluth, MN

10d•$17 - $17•Onsite

About The Position

Front End Lead Clerks proficiently process customer transactions while supporting overall Front End operations according to departmental guidelines. They provide friendly, courteous service at the Customer Service Counter, in the store and through electronic means. Front End Lead Clerks proficiently handle Owner support functions. They also participate in ensuring the safety of WFC premises.

Requirements

18 years of age or older
Basic computer literacy including familiarity with using a web browser and email
Ability to operate effectively within established systems and procedures
Outstanding customer service skills
Attention to detail and good organizational skills
Ability to handle multiple demands, work under time pressures and meet department work objectives
Ability to handle confidential information
Willingness to learn and perform all aspects of the position
Ability to be flexible and to adapt to changing conditions
Demonstrate objectivity and neutrality under pressure
Ability to work efficiently in a fast-paced environment
Ability to effectively convey information
Regular, predictable attendance
Ability to occasionally move up to 50 lbs. throughout shift
Ability to repetitively move objects up to 15 lbs. throughout shift
Ability to remain in a stationary position for extended periods of time.
Ability to move around the premises throughout shift
Ability to operate position-required machinery
Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift
Ability to safely use sharp cutting instruments

Nice To Haves

Experience in retail, grocery, natural foods and/or cooperative business
Available to work evenings, weekends, holidays
Supervisory experience
Customer service experience

Responsibilities

Complete customer transactions relating to sales, services and/or ownership quickly, accurately and in compliance with established practices.
Accurately count in and count out cash drawers, make cash drops at designated times and support designated employee requests for till security.
Provide ongoing support and direction to designated employees related to department expectations for sales and service.
Provide ongoing feedback to department management on customer service, safety and staff performance.
Greet and assist arriving customers, promptly and politely answer and accurately route phone calls, messages and customer requests in compliance with established practices.
Support the Front End Department with security management including documentation and upholding of relevant policies.
Fill in as needed at cash registers.
Promote ownership and owner benefits consistently and positively.
Achieve WFC customer service standards for internal and external customers.
Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.
Abide by all WFC policies and procedures.
Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
Follow and ensure compliance with all safety practices and policies.
Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.
Achieve daily operational goals as directed by your supervisor.
Maintain cleanliness of department areas and equipment and communicate and document any equipment maintenance and/or safety concerns to department management.
Report any problems with systems, tools and/or products to department supervisors.
Perform other tasks as assigned by department management.
Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.
As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.