FRONT END/LEAD CLERK

Pick And Save • Oak Creek, WI

397d

About The Position

The Front End/Lead Clerk position is responsible for overseeing the daily operations of the Front End department, ensuring adherence to company policies and procedures while promoting a positive shopping experience for customers. This role emphasizes customer service, effective communication, and the ability to manage various operational components, including staffing, merchandising, and inventory management.

Requirements

• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Nice To Haves

• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Provide day-to-day support of all Front End department operations, policies, processes, and procedures.
• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service is provided throughout the department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed