Front End Floor Manager

Belfast Community Co-op•Belfast, ME

just now•$19

About The Position

The Belfast Community Co-op is hiring for a Front End Floor Manager. The ideal candidate would be solution-oriented, an effective leader, and excited to create a positive customer experience. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome. Starting at $19.20 per hour, this is a Full-time position (30+ hours/week) that requires evening and weekend availability. Our Front End Floor Managers (FMs), are the on-shift leads of the Front End Department. Floor Managers are responsible for the smooth function of the Front End department during a shift, opening or closing the store as scheduled. The ideal candidate would be customer service focused, solution-oriented, and an effective leader.

Requirements

Experience handling cash
Experience using a Point of Sale (POS) system
Demonstrated ability to perform customer service in person and over the phone
Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
Strong written and verbal communication
Ability to manage multiple time-sensitive tasks

Nice To Haves

Supervisory experience in a retail setting
Experience with Google Suite, including Docs, Gmail, and Sheets
Experience with natural foods co-ops

Responsibilities

Ensures the smooth functioning of the Front End Department through the shift
Trains others in department functions, and participates in creating and updating written and visual content department use
Acts as a part of the Front End team to uphold safety, customer service, and asset protection standard
Provides exceptional customer service to internal & external customers, both in person & via phone:
Responds promptly and honestly to customer inquiries
Greets customers with a smile and friendly demeanor
Communicates respectfully
Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
Asks for help from co-workers and provides help to customers and co-workers as needed.
Works efficiently and safely
Takes initiative and works as a part of a team
Approaches work with a positive attitude
Collaborates with others to find solutions and accepts solutions once determined
Continues to learn and develop knowledge as it relates to the position, co-op, and industry
Demonstrates regular and dependable attendance
Follows department procedures and SOPs