Front End Department Supervisor

Lowe's • Springdale, AR

74d

About The Position

The position involves team leadership, operational excellence, and continuous operational improvement within a retail environment. The individual will assign team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary. They will connect with the team daily to understand challenges, provide feedback, and coach performance. The role also includes monitoring operational performance metrics, addressing barriers to processes, and ensuring safety and security within the store. The individual will drive efficiencies in both front-end and fulfillment activities, ensuring excellent customer service and proper staffing based on customer demand. Additionally, the individual will serve as Manager-on-Duty (MOD), providing leadership over the store and ensuring engagement and operational efficiency.

Requirements

• Strong leadership and team management skills.
• Ability to provide performance feedback and coaching.
• Experience in retail operations and customer service.
• Knowledge of safety and security protocols.
• Ability to analyze operational activities and implement improvements.

Nice To Haves

• Experience in a managerial role within a retail environment.
• Familiarity with fulfillment and inventory management processes.
• Strong communication and interpersonal skills.

Responsibilities

• Assign team members to activities, ensuring staff coverage meets customer demands.
• Participate in interviews and provide input into selection decisions for new associates.
• Connect with the team daily to understand challenges and elevate issues when necessary.
• Provide open and timely feedback and performance coaching to team members.
• Encourage team to share ideas and best practices for customer service.
• Empower others to make decisions while providing guidance.
• Recognize team members for accomplishing goals and demonstrating effective behaviors.
• Foster an environment of associate growth and development.
• Identify associate relations concerns and take appropriate action.
• Empower and coach team to follow proper processes and achieve operational efficiencies.
• Monitor and drive team to achieve key operational performance metrics.
• Identify barriers to operational processes and implement solutions.
• Respond quickly to unexpected events by reprioritizing tasks.
• Conduct daily safety reviews and maintain a focus on safety and security.
• Recommend operational strategies to reduce unproductive time and waste.
• Analyze operational activities to reduce impact on customers.
• Oversee and drive efficiencies in front-end and fulfillment activities.
• Ensure front-end support team greets customers and addresses inquiries.
• Allocate appropriate headcount based on customer demand.
• Research shortages or overages and handle register pulls and loans.
• Monitor Customer Service desk activity and support when needed.
• Conduct walks of fulfillment area to ensure cleanliness and safety.
• Validate readiness of all delivery orders and communications.
• Conduct other duties as assigned.

Benefits

• Exceptional benefits and opportunities for skill development.
• Equal opportunity employer with a commitment to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers