Front End Department Supervisor

Lowe's • Silverthorne, CO

116d • $29 - $33

About The Position

The position involves team leadership, operational excellence, and continuous improvement within the store environment. The individual will assign team members to activities, ensuring adequate staff coverage to meet customer demands and redeploying when necessary. They will connect with the team daily to understand challenges, provide feedback, and coach performance. The role also includes monitoring operational performance metrics, addressing barriers to processes, and ensuring safety and security within the store. The individual will drive efficiencies in both front-end and fulfillment activities, ensuring excellent customer service and proper staffing based on customer demand. As Manager-on-Duty (MOD), they will provide full leadership over the store, driving engagement and operational efficiency while ensuring associates are prepared to deliver quality sales and service.

Requirements

• Experience in a leadership role within a retail or customer service environment.
• Strong communication and interpersonal skills.
• Ability to coach and develop team members.
• Knowledge of operational processes and metrics.
• Ability to respond effectively to unexpected events.

Nice To Haves

• Experience in retail management.
• Familiarity with safety and security protocols.
• Experience in customer service excellence.

Responsibilities

• Assign team members to activities, ensuring staff coverage meets customer demands.
• Participate in interviews and provide input into selection decisions for new associates.
• Connect with the team daily to understand challenges and elevate issues when necessary.
• Provide open and timely feedback and performance coaching to team members.
• Encourage team to share ideas and best practices for customer service.
• Empower others to make decisions while providing guidance.
• Recognize team members for accomplishing goals and demonstrating effective behaviors.
• Foster an environment of associate growth and development.
• Identify associate relations concerns and take appropriate action.
• Empower and coach team to follow proper processes and achieve operational efficiencies.
• Monitor and drive team to achieve key operational performance metrics.
• Identify barriers to operational processes and implement solutions.
• Respond quickly to unexpected events by reprioritizing tasks.
• Conduct daily safety reviews and maintain a focus on safety and security.
• Recommend operational strategies to reduce unproductive time and waste.
• Analyze operational activities to reduce impact on customers.
• Oversee and drive efficiencies in front-end and fulfillment activities.
• Ensure front-end support team greets customers and addresses inquiries.
• Allocate appropriate headcount based on customer demand.
• Research shortages or overages and handle register pulls and loans.
• Monitor Customer Service desk activity and support when needed.
• Conduct walks of fulfillment area to ensure cleanliness and safety.
• Validate readiness of all delivery orders and communications.
• Pull, prepare, inspect, stage, and load merchandise for customers.
• Provide full leadership over the store as Manager-on-Duty.
• Walk the store to observe customer/associate interaction and provide coaching.
• Ensure associates are equipped to deliver quality sales and service.
• Manage associate response to call buttons and validate cleanliness of aisles.

Benefits

• Competitive pay range of $29.80 - $33.35 per hour.
• Opportunities for career growth and skill development.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers