Front End Department Supervisor

Lowe's • Missoula, MT

93d

About The Position

The position involves team leadership, operational excellence, and continuous operational improvement within a retail environment. The individual will assign team members to activities, ensuring adequate staff coverage to meet customer demands, and will redeploy staff as necessary. Daily engagement with the team is essential to understand challenges and provide timely feedback and performance coaching. The role also includes empowering team members to make decisions, recognizing their achievements, and fostering an environment of growth and development. Operational responsibilities include monitoring performance metrics, addressing barriers to processes, and ensuring safety and security within the store. The individual will also oversee front-end and fulfillment activities, ensuring excellent customer service and efficient operations. As Manager-on-Duty (MOD), the individual will provide leadership over the store, driving engagement and operational efficiency while ensuring associates are prepared to deliver quality service.

Requirements

• Experience in a retail or customer service environment.
• Strong leadership and team management skills.
• Ability to provide performance feedback and coaching.
• Knowledge of operational processes and metrics.
• Strong problem-solving skills and ability to implement solutions.
• Excellent communication and interpersonal skills.

Nice To Haves

• Experience in a supervisory or management role.
• Familiarity with retail operations and customer service best practices.
• Experience in training and developing team members.

Responsibilities

• Assign team members to activities, ensuring staff coverage meets customer demands.
• Participate in interviews and provide input into selection decisions for new associates.
• Connect with the team daily to understand challenges and elevate issues when necessary.
• Provide open and timely feedback and performance coaching to team members.
• Encourage team to share ideas and best practices for customer service.
• Empower others to make decisions while providing guidance.
• Recognize team members for accomplishing goals and demonstrating effective behaviors.
• Foster an environment of associate growth and development.
• Identify associate relations concerns and take appropriate action.
• Empower and coach team to follow proper processes and achieve operational efficiencies.
• Monitor and drive team to achieve key operational performance metrics.
• Identify barriers to operational processes and implement solutions.
• Respond quickly to unexpected events by reprioritizing tasks.
• Monitor the use of store power equipment and ensure safety.
• Conduct daily safety reviews and maintain a focus on security and shrink prevention.
• Recommend operational strategies to reduce unproductive time and waste.
• Analyze operational activities to reduce impact on customers.
• Oversee and drive efficiencies in front-end and fulfillment activities.
• Ensure front-end support team greets customers and addresses inquiries.
• Allocate appropriate headcount based on customer demand.
• Research shortages or overages and handle register pulls.
• Monitor Customer Service desk activity and support when needed.
• Conduct walks of fulfillment area to ensure cleanliness and safety.
• Validate items being carried in and out of the store.
• Provide full leadership over the store as Manager-on-Duty.
• Walk the store to observe customer/associate interaction and provide coaching.
• Ensure associates are equipped to deliver quality sales and service.
• Manage associate response to call buttons and validate cleanliness of aisles.

Benefits

• Exceptional benefits and opportunities for skill development.
• Equal opportunity employer with a commitment to diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers