(USA) Front End Coach

Walmart•Union, MO

1d•Onsite

About The Position

Provides overall leadership and direction for store operations by developing associates, driving customer service excellence, and executing business initiatives. Oversees financial performance through effective management of sales, expenses, and operational processes while ensuring strong merchandising, inventory flow, and shrink control. Ensures a high-quality customer experience by modeling the One Best Way (OBW) service standards and leading customer-focused programs. Builds and develops talent through hiring, training, coaching, and fostering a culture of accountability and belonging. Maintains compliance with company policies and upholds Walmart’s values by promoting integrity, collaboration, and continuous improvement across all areas of the business. This role involves leading and developing high-performing teams by training, coaching, and actively listening to associates, regularly touring stores for real-time feedback, and communicating effectively with all levels regarding store operations, business initiatives, merchandising, and company direction. The coach champions change, models exceptional customer service, leads customer-focused initiatives, and resolves customer concerns. They drive sales and financial performance by analyzing Profit & Loss statements, supporting budgeting and forecasting, controlling expenses, overseeing merchandise presentation, and implementing strategies to reduce shrink. Additionally, the position recruits, hires, trains, and mentors associates, builds bench strength, fosters a culture of belonging, coordinates key initiatives, establishes goals, tracks progress, and ensures adherence to company policies, procedures, and ethical standards.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

Provides overall leadership and direction for store operations
Develops associates
Drives customer service excellence
Executes business initiatives
Oversees financial performance through effective management of sales, expenses, and operational processes
Ensures strong merchandising, inventory flow, and shrink control
Ensures a high-quality customer experience by modeling the One Best Way (OBW) service standards and leading customer-focused programs
Builds and develops talent through hiring, training, coaching, and fostering a culture of accountability and belonging
Maintains compliance with company policies
Upholds Walmart’s values by promoting integrity, collaboration, and continuous improvement across all areas of the business
Leads and develops high-performing teams by training, coaching, and actively listening to associates
Regularly tours stores using the Tour-to-Teach approach to provide real-time feedback and drive continuous improvement
Communicates and collaborates effectively with associates at all levels regarding store operations, business initiatives, merchandising, and company direction
Champions change by setting clear expectations, providing guidance, and aligning teams to execute business solutions and objectives
Models exceptional customer service by consistently demonstrating the One Best Way (OBW) service model
Leads customer-focused initiatives such as Store of the Community and local outreach programs
Ensures customer concerns and issues are resolved effectively, develops action plans to address gaps, and drives process improvements to deliver a high-quality customer experience
Drives sales and financial performance by analyzing Profit & Loss statements, supporting budgeting and forecasting, and controlling expenses in alignment with sales
Oversees merchandise presentation, seasonal transitions, inventory flow, and operational execution
Implements strategies to reduce shrink and achieve sales and profit goals
Recruits, hires, trains, and mentors associates while setting clear expectations and providing consistent feedback and recognition
Builds bench strength by developing associates for future roles and supporting company growth
Fosters a culture of belonging and engagement to retain top talent
Coordinates and oversees key initiatives by building strong relationships with stakeholders and aligning efforts to meet business and customer needs
Establishes clear goals, tracks progress, and holds teams accountable for results
Identifies opportunities for improvement, adapts to change, and promotes continuous learning
Ensures adherence to company policies, procedures, and ethical standards
Promotes Walmart’s mission, values, and Open Door Policy by providing guidance and reinforcing accountability in all business practices

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees)