Front End/Back End Team Lead

CVS Health • New York, NY

1d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Front End/Back End Team Lead is responsible for overseeing and coordinating all activities related to the intake (initiation or receipt) and outtake (completion or release) processes within the department. This role ensures that all tasks are executed efficiently, accurately, and in compliance with established policies and standards. The Team Lead will manage workflow distribution, monitor key performance indicators, and act as a liaison between internal teams and external stakeholders to deliver a seamless experience throughout both phases. Additional responsibilities include identifying process improvements, assist in training team members, and supporting change initiatives to drive operational excellence.

Requirements

• 5+ years work experience
• Demonstrated organizational and time management abilities, experience in a fast-paced environment.
• Excellent communication and interpersonal skills
• Experience with workflow/process management tools or systems
• Attention to detail and commitment to accuracy
• Analytical problem-solving skills
• Ability to adapt to changing priorities and deadlines
• Ability to collaborate across departments and with external partner

Nice To Haves

• Salesforce experience

Responsibilities

• Independently perform both routine and complex business support tasks for the Plan Sponsor Support team, escalating non-standard issues to management as needed.
• Adhere to established protocols, standards, and policies to ensure timely and effective operational support within a fast paced environment with tight turnaround times.
• Evaluate whether customer-selected products and services align with their benefit needs and can be delivered through current systems or platforms; facilitate solutions for exceptions or non-standard requests.
• Actively consults and communicates with internal constituents regarding the details associated with the new business and revision activity in a timely manner to validate and strengthen account structure.
• Execute assigned techniques, processes, and responsibilities as directed.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED