FRONT END/ASST DEPT LEADER

Kroger • Boulder, CO

79d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Direct and supervise all functions, duties and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with the execution of best practices, goals and Front-end standards.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments.
• Assist with monitoring and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Assist with creating and executing budgets and scheduling of labor.
• Assist in the development and implementation of department action plans.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs by complying with safety procedures.
• Identify unsafe conditions and notify store management.
• Practice preventive maintenance by inspecting equipment.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity.
• Adhere to all local, state and federal laws, and company guidelines.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED