FRONT END/ASST DEPT LEADER

Kroger • Lexington, VA

117d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and supervise all functions and activities for the Front-end department. Responsibilities include supporting day-to-day operations, executing best practices, and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading, and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with the execution of best practices and Front-end standards.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated.
• Gain and maintain knowledge of products sold within the departments.
• Assist with monitoring and controlling supply expenses.
• Manage cash control, sales, and cash items and records.
• Manage the scheduling of Front-end associates.
• Assist store management in preparing the store/department budget.
• Collaborate with Front-end associates and promote teamwork.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs and comply with safety procedures.
• Practice preventive maintenance by inspecting equipment.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, including robbery, theft, or fraud.
• Follow directions and seek assistance when necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED