FRONT END/ASST DEPT LEADER

Kroger • Dearborn, MI

106d

About The Position

The position focuses on creating an outstanding customer experience through exceptional service. The role involves establishing and maintaining a safe and clean environment that encourages customer return. The individual will assist the department manager in reaching sales and profit goals, monitor quality assurance standards, and supervise all functions and activities for the Front-end department. Responsibilities include supporting day-to-day operations, executing best practices, and demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or Customer Service experience.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support day-to-day functions of the Front-end operations.
• Assist with the execution of best practices and Front-end standards.
• Promote trust and respect among associates.
• Create a welcoming environment for customers.
• Gain and maintain knowledge of products sold within the departments.
• Assist with monitoring and controlling supply expenses.
• Manage cash control, sales, and cash items and records.
• Schedule Front-end associates for adequate coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Develop and implement department action plans.
• Collaborate with Front-end associates and promote teamwork.
• Stay current with present, future, seasonal, and special ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and comply with safety procedures.
• Practice preventive maintenance on equipment.
• Notify management of customer or employee accidents.
• Report safety risks or illegal activities.
• Work cooperatively in a high-paced environment.
• Manage conflict in a reasonable and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Provide support to minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: High school or GED