Front End Assistant Manager

GreenStar Cooperative Market•Ithaca, NY

11d

About The Position

GreenStar offers excellent benefits to include; generous paid time off, affordable and flexible heath care options, consistent schedule and hours. Purpose: To assist the Front-End Manager in ensuring that the day-to-day departmental operations are effective and efficient; to include but not limited to excellent customer service, scheduling and staff coverage, accurate cash handling, training, inter-department cooperation and communication. To ensure storewide cleanliness and security. To ensure that emergencies and uncommon occurrences are handled appropriately. Commitment: GreenStar Food Co-op is committed to being an inclusive organization free from discrimination. We seek and welcome people from diverse communities to participate in a community-owned cooperative Status: Level IV, Assistant Staff, Supervised by Front-End Manager,

Requirements

Excellent customer service skills, to include the ability to project an outgoing, friendly personality.
Effective communication skills, to include but not limited to, good listener and ability to give clear instructions.
Ability to handle and prioritize multiple demands and stay calm; high tolerance for stress.
Ability to resolve conflicts.
Attention to detail, accuracy.
Supervisory experience preferred.
Experience with cash registers, retail operating systems, and computer software a plus.
Ability to work flexible hours including weekends.

Nice To Haves

Supervisory experience preferred.
Experience with cash registers, retail operating systems, and computer software a plus.

Responsibilities

CUSTOMER SERVICE Oversee and set an example for all staff in providing excellent customer service at all times and will work with a sense of urgency and purpose.
Ensure departmental staff are trained and provide outstanding customer service at all times.
Use discerning judgment and operational protocols as an overriding authority for Customer Service needs and complaints in the store.
Customer service includes but is not limited to – answering questions, referring them to other staff who can help them, special orders, assisting with delivering items to those utilizing curbside services, membership services (new member information/renewals) etc.
Communicate with customers who violate store policies and/or GreenStar’s Code of Conduct.
FRONT END ADMINISTRATION & PERSONNEL Support all department staff; to include but not limited to – knowing the various job descriptions of all Front-End positions and ability to carry them out when needed, ensuring breaks and mealtime schedules are followed, training, etc.
Assist the Front-End Manager with staff scheduling; to include identified scheduling needs for both scheduled and unscheduled absences.
Securing the location; to include opening and closing procedures.
Assist the Front-End Manager as assigned in the creation, implementation, and updating of procedures and checklists pertaining to various departmental duties.
Ensure accuracy and security of all cash received through Front End.
Assist the Front-End Manager in providing ongoing training and communication regarding GreenStar product lines, customer service, front-end procedures and storewide systems, to include the satellite locations when needed. Training must include their roles in emergency procedures and membership activities carried out by the Front-End.
Assist with office and Front-End supply inventory and ordering.
Communicate performance concerns and observations to the Front-End Manager in a timely fashion. Provide input to the Front-End Manager as needed relative to performance evaluations.
SAFETY RESPONSIBILITIES Follow GreenStar safety rules:
Assist other employees in safety needs.
Report unsafe equipment and conditions.
Assist with safety training needs.
Participate in safety trainings.
Perform other tasks as assigned to ensure a safe and healthy work environment.