Front Desk for Luxury Condominium

Associa•Miami, FL

20h

About The Position

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com. Job Description The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences. The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents. Greeting vendors, residents and their guests. Coordinating all deliveries of packages, flowers, restaurant food. Duties include controlling and monitoring security cameras. Monitoring of building's exterior doors, and maintaining a secure environment for our residents. Monitoring and Controlling guest/vendor access to residential floors. Collaborating with other building staff personnel, and ensure residents, and their guests needs are met. Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management. Ensure all areas are maintained in a professional and clean manner during shift. Follow all safety and security policies, programs and procedures. Be able to handle crisis situations in the event of emergency and/or fire. Be able to answer the telephone and speak clearly and professionally. Other duties as assigned by management.

Requirements

High school graduate or equivalent vocational training certificate.
Compute basic arithmetic.
Fluency in English both verbally and non‑verbally.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest/member's service needs.
Work cohesively with co‑workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest/member information and pertinent resort data.
Ability to input and access information in the property management system/computers/point of sales system.
Customer Service: 2 years
High school

Nice To Haves

Some college or training in Hospitality Industry.
Previous experience as Front Desk Agent.
Spa: 2 years
Spanish, Russian, Portuguese preferred

Responsibilities

Greet visitors to property, verify and supply guided access to units
Rovering the building premises and package handling for residents
Greeting vendors, residents and their guests
Coordinating all deliveries of packages, flowers, restaurant food
Controlling and monitoring security cameras
Monitoring of building's exterior doors, and maintaining a secure environment for our residents
Monitoring and Controlling guest/vendor access to residential floors
Collaborating with other building staff personnel, and ensure residents, and their guests needs are met
Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management
Ensure all areas are maintained in a professional and clean manner during shift
Follow all safety and security policies, programs and procedures
Be able to handle crisis situations in the event of emergency and/or fire
Be able to answer the telephone and speak clearly and professionally
Other duties as assigned by management