Front Desk Lucilles Hotel
About The Position
The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests. They provide information about services available in the hotel and in the community. They verify customers’ credit and establish how the customer will pay for the accommodation. They promote and sell guest rooms. They review accounts of the guests who signs out. They receive payment for accounts. They balance cash accounts. They advise housekeeping which rooms have been vacated and are ready for cleaning. They keep an inventory of rooms reservations They respond to reservation inquires Hotel front desk agents answer telephones and take messages and handle guest mail. They deal with customer complaints or refer dissatisfied customers to a manager. Hotel front desk clerks may also have administrative responsibilities, like in the night shift; desk clerks may assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor.
Requirements
- Must be 18 years or older
- basic knowledge of data entry on computer based software
- great Customer Service skills
- able to interact with the general public
- greet customers and co-workers
- maintaining Customer confidentiality
- Applicant availability must be for any available shifts
Responsibilities
- welcome, register, and assign rooms
- issue room keys or cards to the guests
- provide information about services available in the hotel and in the community
- verify customers’ credit
- establish how the customer will pay for the accommodation
- promote and sell guest rooms
- review accounts of the guests who signs out
- receive payment for accounts
- balance cash accounts
- advise housekeeping which rooms have been vacated and are ready for cleaning
- keep an inventory of rooms reservations
- respond to reservation inquires
- answer telephones and take messages
- handle guest mail
- deal with customer complaints or refer dissatisfied customers to a manager
- assume the duties of assistant manager, night cashier, concierge (manager of guest services) or night auditor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
