Front Desk Worker - Glacier Bay Lodge - Glacier Bay - Lodge

Aramark•Gustavus, AK

13d•Onsite

About The Position

We are looking for a friendly and detail-oriented Front Desk Agent to join our team at Glacier Bay Lodge in Glacier Bay National Park and Preserve. As the first point of contact for guests, the Front Desk Agent plays a vital role in creating welcoming and memorable experiences for visitors exploring the natural beauty of the park. This position involves providing excellent customer service, managing reservations, and addressing guest inquiries in a professional and efficient manner. About Glacier Bay Lodge & Glacier Bay National Park & Preserve: Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve. Enjoy everything this remote park has to offer by becoming a part of our small family of around 60 employees for the summer of a lifetime! This is a seasonal role with ideal dates of May 14 – September 10, 2026. We offer competitive wages, paid sick leave, on-site housing and meal plan ($16/day all inclusive!), & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Requirements

Previous guest services experience required
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail

Nice To Haves

Previous cash handling experience preferred

Responsibilities

Guest Services
Greet guests warmly upon arrival and provide a seamless check-in and check-out experience.
Answer guest inquiries about room availability, hotel amenities, and park attractions with enthusiasm and accuracy.
Handle guest concerns, complaints, and special requests with professionalism, ensuring satisfaction.
Reservation Management
Manage room reservations, cancellations, and modifications via the property management system.
Communicate clearly with guests regarding booking details, policies, and pricing.
Optimize room inventory to maximize occupancy and revenue while meeting guest needs.
Administrative Duties
Accurately process payments, handle cash, and manage daily financial reports.
Maintain organized records of guest information, reservations, and other front desk activities.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth operations.
Promote Local Knowledge
Share information about the park’s attractions, trails, dining options, and activities to enhance guests’ visits.
Stay updated on local events, seasonal highlights, and park regulations to assist guests effectively.
Hotel Standards and Policies
Ensure compliance with safety, security, and operational standards.
Maintain a clean, organized, and professional front desk area at all times.