Front Desk - Treatment Coordinator

Verber Dental Group•Mechanicsburg, PA

4d•$19 - $22

About The Position

Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services throughout the offices in the group in a warm and welcoming environment. We are seeking a Front Desk Treatment Coordinator to join our team at Rother Dental in Mechanicsburg. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties, all while ensuring a welcoming and efficient experience for our patients. Be the welcoming face of our office, greeting patients with a warm smile upon their arrival and ensuring they leave with a positive experience at the end of their visit. Qualified individuals should be able to perform the following duties with or without reasonable accommodation:

Requirements

Exceptional customer service, organizational, and communication skills.
Strong multitasking ability with high attention to detail.
Self-motivated and proactive, with the ability to work independently and as part of a team.
Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
Strong problem-solving skills with effective resolution implementation.
Proficient in computer skills and able to learn new software.
Compliance with OSHA, HIPAA, and Infection Control procedures.
Child Abuse Clearance, Criminal Background Check, and FBI Fingerprinting as required.

Responsibilities

Greet and check-in/out patients and office guests with a friendly, professional demeanor.
Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
Verify patient and insurance information with high attention to detail and accuracy.
Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.
Compile financial reports as needed to support practice operations.
Retrieve, distribute, and manage incoming faxes and communications.
Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
Ensure the cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.
Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.