Front Desk - Temporary
About The Position
The Front Desk plays a vital role in creating a welcoming and professional environment for patients while ensuring the smooth operation of daily administrative tasks. This position serves as the first point of contact for patients, providing exceptional customer service, managing appointments, handling financial transactions, and maintaining accurate records. The ideal candidate will have strong communication and organizational skills, a patient-focused attitude, and the ability to multitask in a fast-paced healthcare setting. By proactively assisting patients with scheduling, paperwork, treatment plans, and payment options, the Front Desk helps ensure a seamless and positive experience for every patient.
Requirements
- Task and detail oriented
- Self-starter who works well as a part of a team
- Excellent written and verbal communication skills
- Flexible and a quick learner
- Great organizational skills, excellent customer service skills and high level of office aptitude
- High school diploma or GED required.
- Prior dental front office experience required.
Responsibilities
- Acting as a patient concierge by building trust and providing exceptional customer service.
- Making welcome calls to new patients, answering initial questions, and setting expectations for their first visit.
- Greeting and checking in patients, assisting with new patient paperwork, and ensuring a smooth visit experience.
- Presenting and explaining treatment plans with out-of-pocket costs, including payment options like CareCredit.
- Managing financial transactions, processing payments, sending insurance claims, and balancing daily deposits.
- Scheduling and confirming appointments, handling patient paperwork, referrals, and appointment letters.
- Answering calls, following up with labs and vendors, and relaying important information to the team.
- Maintaining accurate records, alerting management to potential issues, and ensuring smooth office operations.
- Keeping the front desk area organized, tracking supplies, placing orders, and distributing mail, voicemails, faxes, and emails.
- Operating multi-line phones, scanning, faxing, and utilizing software for efficient record-keeping.
- Participating in meetings and training to stay informed and improve service.
- Performs miscellaneous job-related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
