Front Desk Teammate - Forest Hill (Part-Time)

Fitness Connection•Forest Hill, TX

About The Position

Are you passionate about a fit lifestyle and making everyone around your feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, as provided outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity.

Requirements

High School Diploma/GED preferred.
Previous experience in Hospitality/Customer Service preferred.
Must be able to understand and follow verbal and written instructions and effectively communicate.
Must be able to interpret business communications including personal training contracts and pricing packages.
Teammate must have excellent verbal and written English language communication skills.
Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds.
The ability to move freely in and around obstacles common in gyms. Teammate must be able to move quickly from one work area to another at a moments’ notice.
Our Front Desk teammates will be enrolled in our EPIC Training Program and expected to successfully complete the program within a designated time frame. Completion of the coursework will require the ability to perform basic math, reading, system technology, and communication skills. Completion of the EPIC Training Program results in a thorough understanding of Fitness Connection’s membership system, supplement product knowledge, basic personal training benefits, and other club systems. Front Desk teammates will be expected to apply these skills following training completion.

Responsibilities

Engage all Members/Guests with EPIC greetings & farewells
Check each member into the gym using proper check-in procedures
Register all guests into the gym using proper registration procedures
Answer the telephone promptly with appropriate Fitness Connection verbiage
Assist with routing Telephone Inquiries (TI) appropriately
Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner
Serve as a initial point of contact and communication hub for members, guests and teammates
Promote and sell drinks, bars, supplements and merchandise
Meet/ exceed daily and monthly pro shop goals
Stock & organize retail offerings as needed
Assist with any other operational duties as requested by management
Learn about consumable and retail products sold in your location
Ensure ProShop area is maintained and monitored throughout the shift
Accurately use POS & money handling procedures
Complete Member & Guest check-ins and basic Member account inquiries
Monitor check-ins to identify delinquent accounts, collect balances and update Member information.
Notify a member of club management if Member assistance escalation is needed Keep front desk & entryway neat, clean, & organized
Complete opening & closing duties as needed
Complete regular club cleaning routines as needed
Report any incidences in a timely manner
Maintain a positive relationship with the entire club team
Support other teammates in achieving their goals
Adhere to all company policies and procedures