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The Front Desk Team Member plays a crucial role in creating a welcoming environment at the gym, serving as the first point of contact for members, guests, and staff. This position is responsible for greeting individuals as they enter the facility, ensuring a friendly and positive atmosphere. The Front Desk Team Member will assist with various member requests and inquiries regarding gym operations and policies, while also performing administrative duties as directed by the Gym General Manager. In addition to greeting members and guests, the Front Desk Team Member will manage the front door area, providing security and control. This includes checking in members using the proper procedures, monitoring check-ins to identify delinquent accounts, and registering guests efficiently. The role requires the individual to direct guests to the appropriate personal trainer and handle incoming calls professionally, taking messages and following up as necessary. Maintaining a neat appearance and adhering to uniform standards is essential, as is the distribution of keys, towels, and other materials. The Front Desk Team Member will also be responsible for processing retail and concession sales, ensuring that the cooler and retail inventory are fully stocked. Attendance at staff meetings and maintaining cleanliness at the front desk area are also part of the job responsibilities. The individual will log maintenance concerns, report safety issues, and notify management of any incidents that require documentation. Additional responsibilities include assisting in membership sales, managing member account changes, and helping members register for classes via the gym's app. The Front Desk Team Member will perform other reasonable work assignments as directed by the Gym General Manager or Member Experience Manager, which may include light cleaning and picking up weights during gym walkthroughs.
