Temporary Front Desk Support

Noble Hearts HR Consulting•Hilton Head Island, SC

2d•$16

About The Position

Temporary Front Desk Support Location: Hilton Head/Walterboro/Hampton, SC Hourly Rate: $16/hr Duties and Responsibilities: Centralize scheduling for service providers in the Clinic including psychiatrists, nurse practitioners, clinicians, and other service staff as directed. Make reminder calls and cancellation/rescheduling calls as directed/appropriate. Complete/Process patient intakes. Answer phones and direct calls. Collect and distribute mail, faxes and all correspondence. Create and mail client correspondence as requested/directed. Maintain office equipment and office inventory. Provide general clerical tasks in support of clinical work (correspondence, scheduling/rescheduling, reports, etc. as appropriate/directed). Manage and ensure required annual Electronic Medical Records (EMR) record information is recorded and electronic signatures are captured. Manage annual client financial reviews, batches and route all accounts receivables, updates daily cash log, update CIS, completes all ticket corrections including charges and paybacks, maintains and posts financial data to ledgers, collects payments, and completes deposit transactions daily. Address account balances with patients and encourage patients to make payments on account. Update client's payment information including any insurance information at each visit as appropriate/needed and at the official annual requirement. Communicate with telehealth staff. Coordinate service between patient and service staff. Gather required patient information required for service and relays information to providing staff. Provide support to off-site telehealth staff. Cross train in all support staff duties and perform duties of all administrative specialist positions in absence of other support staff related to lunch schedules and any type of leave. Oversight and management of physical office space and lobby area. Monitor and assure required signage is posted professionally/appropriately.

Requirements

A high school diploma and two (2) years of clerical experience; or associate degree in secretarial science or other related field; or three (3) years of clerical experience.

Nice To Haves

Bilingual abilities in English and Spanish (or another language) are a plus.

Responsibilities

Centralize scheduling for service providers
Make reminder calls and cancellation/rescheduling calls
Complete/Process patient intakes
Answer phones and direct calls
Collect and distribute mail, faxes and all correspondence
Create and mail client correspondence
Maintain office equipment and office inventory
Provide general clerical tasks in support of clinical work
Manage and ensure required annual Electronic Medical Records (EMR) record information is recorded and electronic signatures are captured
Manage annual client financial reviews
Batches and route all accounts receivables
Updates daily cash log
Update CIS
Completes all ticket corrections including charges and paybacks
Maintains and posts financial data to ledgers
Collects payments, and completes deposit transactions daily
Address account balances with patients and encourage patients to make payments on account
Update client's payment information including any insurance information at each visit
Communicate with telehealth staff
Coordinate service between patient and service staff
Gather required patient information required for service and relays information to providing staff
Provide support to off-site telehealth staff
Cross train in all support staff duties and perform duties of all administrative specialist positions in absence of other support staff related to lunch schedules and any type of leave
Oversight and management of physical office space and lobby area
Monitor and assure required signage is posted professionally/appropriately