Front Desk Support Staff - Macklind Location

Uhs•Saint Louis, MO

19d•Onsite

About The Position

We are looking for Front Desk staff to join our team at St. Louis Behavioral Medicine Institute, a large outpatient behavioral health practice. Front Desk staff typically work between the hours of 8:00AM and 5:00 PM (some flexibility with start/end time, this is a 40-hour/week position). You will receive options for our comprehensive benefits package, including health, dental, vision, paid time off, 401K with match. St. Louis Behavioral Medicine Institute is a growing organization of over 100 employees, including physicians, psychologists, licensed therapists, students, and support staff. We have several locations but this position is located in our Macklind (1129 Macklind Ave, St. Louis) office (off of I-64, near the Science Center). This is an onsite (not remote) position. Day-to-day activities include: Greet and check in patients upon arrival Answer all incoming calls and voicemails, ensuring that voicemails are returned same business day Assist patients with registration and other relevant paperwork Schedule and cancel appointments for existing patients as needed Handle patient information in accordance with HIPAA and Privacy guidelines at all times Answer questions and address complaints Monitor and respond to emails same business day Assist with medical record retention Receive letters, packages etc. and distribute them Keep front desk and work space organized and presentable with all necessary materials (pens, forms, paper etc.) Prepare outgoing mail by drafting correspondence, securing parcels etc.

Requirements

Proven experience as front desk representative, agent or relevant position
Experience in the Customer Service Field or Medical or Behavioral Health Field strongly preferred.
Familiarity with office machines (e.g. fax, printer, scanner etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Proficient knowledge of MS Office (especially Outlook, Excel, and Word)
Ability to learn additional technologies utilized, such as the Electronic Medical Record for scheduling
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills of novel concerns
Customer service orientation
Participates positively in team work
High School diploma; additional qualifications will be a plus

Nice To Haves

Experience in the Customer Service Field or Medical or Behavioral Health Field strongly preferred.
High School diploma; additional qualifications will be a plus

Responsibilities

Greet and check in patients upon arrival
Answer all incoming calls and voicemails, ensuring that voicemails are returned same business day
Assist patients with registration and other relevant paperwork
Schedule and cancel appointments for existing patients as needed
Handle patient information in accordance with HIPAA and Privacy guidelines at all times
Answer questions and address complaints
Monitor and respond to emails same business day
Assist with medical record retention
Receive letters, packages etc. and distribute them
Keep front desk and work space organized and presentable with all necessary materials (pens, forms, paper etc.)
Prepare outgoing mail by drafting correspondence, securing parcels etc.