Front Desk Support Staff - Hampton Clinic

State of South Carolina • Cayce, SC

29d • Onsite

About The Position

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Admin Spec II/Front Desk Support - Hampton Clinic who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Coastal Empire Community Mental Health Center - Hampton Clinic, Forest St, Varnville, SC 29944, USA.

Requirements

• A high school diploma and 1 year of clerical experience; or associate degree in secretarial science or other related field; or 2 years of clerical experience.
• Ability to lift up to fifty (50) pounds; ability to see, hear at normal volumes, stand, walk, reach, pull, stoop, bend and climb at least two (2) flights of stairs. Ability to tolerate noise level and circulate in patient areas for long periods. Must be able to work with repetitive patient behaviors. Possible exposure to blood/body fluids.
• Be able to type 35 wpm.
• Be expected to back-up other clerical position at the clinic and may require working evening clinics on a rotation basis with other staff.
• Be able to pass Managing Agitation in the Psychiatric Setting (MAPS) Certification.

Nice To Haves

• Bilingual abilities in English and Spanish (or another language) are a plus.
• Knowledge of office management policies, practices and procedures.
• Working knowledge of the care and operation of standard office equipment & machines.
• Ability to work independently and maintain filing systems collect, compile and assemble information and maintain effective working relationships with staff and public.

Responsibilities

• Responsible for centralized scheduling for psychiatrists and all other mental health professionals; make reminder calls; process intakes; answer phones and direct calls; distributes mail, faxes and all correspondence; create and mail client correspondence; maintain office equipment & inventory; disperse compassionate medication and maintain medication log; update client insurance information annually and ensure updates of annual electronic signatures are captured.
• Responsible for annual client financial reviews; batch and routes all accounts receivables; updates daily cash log; import documents into EMR; Update CIS; complete all ticket corrections, charges and paybacks; maintain and post financial data to ledgers, collections of payments, and complete deposit transactions daily; encourages clients to make payments on account.
• Responsible for completing various service request; ensures all documentation is provided at initial appointment; maintains all client records; manage all information in EMR and CIS according to SCDMH, Medicaid/Medicare, QA and CARF policies and procedures and in adherence to HIPPA guidelines.
• Perform duties of both Administrative Specialist position in absence of other support staff, covering for lunch schedules and any type of leave.
• Other duties as requested

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices
• State Retirement Plan (SCRS)
• State Optional Retirement Program(State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED