Front Desk Support Specialist

Mercer University•Macon, GA

3d•Onsite

About The Position

The Campus Health Clinic for Mercer University in Macon, Georgia is searching for a Front Desk Support Specialist. About Mercer University Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. Why Work at Mercer University Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions , tuition waivers , paid vacation and sick leave , technology discounts, s chedules that allow for work-life balance, and  so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective/

Requirements

A high school diploma or GED is required, along with one year of healthcare office experience to include hands on computer knowledge of electronic medical records, preferably EMD and/or EClincal Works.
The successful candidate must be able to provide excellent customer service with a professional, yet friendly, disposition.
Must be flexible and adapt to change well.
The ability to maintain composure and the awareness of when to seek help from supervisors are essential.

Responsibilities

The candidate in this position acts as a medical secretary/receptionist for the front desk at a busy clinic.
Handles check in and check out of patients, collects payments and post charges/payments.
Responsible for appointment scheduling, rescheduling and cancellations.
Responsible for appointment reminders, accurate data entry of all patient information, entering information in the EMR, updating of demographics, updating of pertinent information, scanning and copying records as required.
This individual is responsible for handling multiple phone calls and creating a professional and welcoming environment.