Front Desk Support (Bilingual Vietnamese)

Families Together of Orange County•Westminster, CA

5d•$21 - $26•Onsite

About The Position

The Front Desk Support staff is responsible for performing a variety of clerical functions to ensure an efficient operation of the Radiology Clinic and to enhance patient experience. This position provides administrative support to the multispecialty Radiology department. The position often serves as the first point of contact for our patients, whether answering phones or checking in patients, the position ensures a welcoming and efficient experience for all patients regardless of background while demonstrating FTOC’s core values.

Requirements

Fluently bilingual in Vietnamese – Required
Must have a high energy/enthusiastic personality
Must be computer literate
Must be willing to work on Saturdays
1 year of Medical/healthcare office receptionist experience and medical terminology

Responsibilities

Answer incoming calls and provide excellent customer service in accordance with FTOC customer service standards
Schedule imaging exams and procedures across all radiology modalities based on physician orders
Verify insurance eligibility, benefits, and authorization requirements prior to scheduling and/or patient arrival
Confirm and update patient demographics, ensuring accurate patient identification and documentation
Inform patients of financial obligations such as co-pays, deductibles, and outstanding balances; collect payments at check-in and issue receipts
Prepare all required paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations
Maintain and update patient information in the EMR/PACS, including scanning, uploading, and accurately documenting exam-related details
Ensure strict adherence to HIPAA regulations by protecting patient confidentiality and securing all workstations and medical records
Facilitate the distribution of imaging reports and records to referring providers in accordance with HIPAA guidelines
Assist with the processing of medical records requests, including subpoenas
Maintain a clean, organized, and professional workstation and contribute to a safe and compliant work environment
Participate in departmental quality improvement initiatives and follow all established policies and procedures
Perform standard front office functions, including check-in/check-out processes and completion of Start-of-Day and End-of-Day payment procedures with assigned team members
Rotate through different radiology suites and weekend schedules as assigned by management
Maintain required certifications and training in accordance with departmental and organizational standards
Perform other administrative or operational duties as assigned