Front Desk Supervisor - Embassy Suites Brookfield WI.
About The Position
Embassy Suites Brookfield is seeking a talented Front Desk Supervisor to join our team. Open availability (1st, 2nd and 3rd shift) with a core schedule of Tuesday through Saturday second shift. Schedule may fluctuate depending on hotel needs. The Front Desk Supervisor is key to the overall experience of our guests ---- leading the team who makes the first and last impression of our hotel for all of our guests. If you have a solid knowledge of hotel operations, strong people skills and work ethic, a positive and encouraging management style, and last but not least, a propensity for creativity and flair, this role is perfect for you! What you will be doing: Supervises the front desk, hotel lobby and a seamless arrival and departure experience for guests. Oversees all aspects of managing the Guest Services team including hiring, training and performance management. Acts as liaison among multiple hotel departments and overall hotel operations. We are: Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives. At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another. Vision & Mission - Hotel Equities Atlanta Georgia
Requirements
- Exceptional written and verbal communication skills.
- Solid understanding of training and working within hotel brand standards.
- Ability to optimize guest satisfaction.
- Computer proficiency.
- Minimum of 2 years Guest Services and supervisory experience.
Nice To Haves
- Hotel experience preferred.
Responsibilities
- Supervises the front desk, hotel lobby and a seamless arrival and departure experience for guests.
- Oversees all aspects of managing the Guest Services team including hiring, training and performance management.
- Acts as liaison among multiple hotel departments and overall hotel operations.
Benefits
- Salary Range: $19.50 to $21.00 per hour
- Insurance: Medical, Dental, Vision Insurance
- Short-Term and Long-Term Disability Insurance
- Supplemental Life Insurance
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
