Front Desk Supervisor - Hotel Indigo Old Town Alexandria

InterContinental Hotels Group•Alexandria, VA

72d

About The Position

Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Desk Supervisor to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you'll mostly be: â Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes â Engaging with guests to build personal relationships and remedy any complaints â Conducting regular front office inspections to ensure we're making the right first impression â Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk â Training team members on PBX procedures and taking the lead during an emergency or crisis â Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

Requirements

Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
2 years of Front Office/Guest Service experience
Must speak fluent English

Nice To Haves

Other languages preferred

Responsibilities

Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
Engaging with guests to build personal relationships and remedy any complaints
Conducting regular front office inspections to ensure we're making the right first impression
Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
Training team members on PBX procedures and taking the lead during an emergency or crisis
Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.