Front Desk Supervisor at the Marriott Cincinnati Northeast

Milwaukee Marriott West • Mason, OH

78d

About The Position

The Front Desk Supervisor at Marriott Cincinnati Northeast is responsible for overseeing the front desk operations and ensuring exceptional guest service. This individual will supervise front desk staff, handle guest inquiries and complaints, and assist with check-ins and check-outs. The Front Desk Supervisor will also be responsible for training new employees, maintaining accurate records, and ensuring that all front desk procedures are followed.

Requirements

• Previous experience in a front desk or customer service role
• Excellent communication and interpersonal skills
• Strong leadership and supervisory skills
• Ability to multitask and work in a fast-paced environment
• Knowledge of hotel procedures and systems
• High school diploma or equivalent

Responsibilities

• Supervise front desk staff and ensure they provide excellent customer service
• Handle guest inquiries, complaints, and requests in a professional manner
• Assist with check-ins and check-outs as needed
• Train new front desk employees on hotel procedures and customer service standards
• Maintain accurate records of guest interactions and transactions
• Ensure that all front desk procedures are followed and that the front desk area is clean and organized

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees