Front Desk Supervisor - DoubleTree by Hilton Abilene Downtown Convention Center

Hilton • Abilene, TX

2d • $18 • Onsite

About The Position

The DoubleTree by Hilton Abilene Downtown Convention Center is currently seeking a Front Desk Supervisor to join our team! In this role you will Provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with Hilton standards Conveniently appointed in direct proximity to the convention center in downtown Abilene, this brand-new property is sure to be the talk of the town! Boasting 200 guest rooms, 23,000 square feet of banquet space and 3 unique food and beverage outlets - 2 restaurants, a marketplace and in-room dining! This is a Full-Time position, candidates must have availability to work a flexible scheduled to include Mornings, Mid shift, Evenings, weekends & Holidays. Some overnights may be required. Growing and developing our team into the future leaders of the hospitality world is engrained in our culture. We are excited to provide you with the experience and knowledge that will continue to excel your career! For full time employees, Hilton offers AMAZING benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition and other AWESOME Hilton Perks! Interested? Apply to join our team today

Requirements

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Provide guidance and leadership as the Front Office Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with Hilton standards
• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

Benefits

• health insurance (medical, dental, vision)
• 401k (matching)
• extensive Paid Time Off
• Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate
• Team Member recognition
• other AWESOME Hilton Perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees